Learn to Listen
Listening is not the same as hearing. Take time to listen carefully to what others are saying through both their verbal and non-verbal communication.
Choose Your Words
Be aware of the words you are using when talking to others. Could you be misunderstood or confuse the issue? Practise clarity and learn to seek feedback to ensure your message has been understood. Encourage others to engage in communication use appropriate questioning to develop your understanding.
Understand Why Communication Fails
By learning about the various barriers to good communication you can be aware of - and reduce the likelihood of - ineffective interpersonal communication.
When we are nervous we tend to talk more quickly and therefore less clearly. Being tense is also evident in our body language and other non-verbal communication. Instead, try to stay calm, make eye contact and smile. Let your confidence shine.
Show an interest in the people you talk to. Ask questions and seek clarification on any points that could be easily misunderstood.
Try to remain positive and cheerful. People are much more likely to be drawn to you if you can maintain a positive attitude.
Understand that other people may have different points of view. Try to see things from their perspective. You may learn something while you gain the respect and trust of others.
Learn to recognise, manage and reduce stress in others and yourself. Although stress is not always bad it can have a detrimental effect on the communication process. Learning how to recognise and manage stress, in yourself and others, is an important interpersonal skill.
Learn to be Assertive
You should aim to be neither passive nor aggressive. Being assertive is about expressing your feelings and beliefs in a way that others can understand and respect. Assertiveness is fundamental to successful negotiation.
Reflect and Improve
Think about previous conversations and other interpersonal interactions; learn from your mistakes and successes. Always keep a positive attitude but realise that we can all always improve our communication skills.
Learn how to effectively negotiate with others paving the way to mutual respect, trust and lasting interpersonal relation.
nota kaki: all the words are credit to Skills You Need - Helping You Develop Life Skills :)